Here are the main reasons for the Internet Telephone to show ''Searching'' or ''disconnected'' message:

1. This may be due to your firewall configuration. Click here to check the firewall configuration requirements.

2. This may be due to your internet connexion speed. Click here to check if your internet connection speed is sufficient enough to use our service.

3. Make sure that the Date/Time properties of your PC are set correctly (e.g. your Internet Telephone will not connect if your PC is set to 2005).

4. You may need to upgrade to the latest version of the Internet Telephone software. Click here to reinstall your Internet Telephone.

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My phone is displaying ''Rejected'' or "Please enter full international or national number"

Please refer to the How do I dial a number? section and make sure that the Internet Telephone dialing rules are set correctly.

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My phone is displaying ''Locked'' or ''Locked+''

1. Make sure that you have entered the PIN that was sent to your registered e-mail address. Click here if you need a PIN reminder.

2. You may need to upgrade to the latest version of the Internet Telephone software. Click here to reinstall your Internet Telephone.

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My phone is displaying ''Incorrect email address or account number. Please try again''

Make sure that you have entered the PIN that was sent to your registered e-mail address. Click here if you need a PIN reminder.

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